Add Service Region in a column in Lifespan

We request to add service groups. Most of our case assignment happens through service groups and it is helpful for quicker escalation if it is included. Can we have an additional column in Lifespan>Cases>Service Groups. Currently, Service Groupsis missing. Can this be added as a column?

Business Value (GED)

Helps assign the cases and send emails to the right group of service teams and make the CMS escalation process lean.